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Open Parent Home and select “Add child”. Enter a nickname, choose the correct age band and create the profile. Off You Play does not ask for a child’s full name, photo, school, location or date of birth.

Choose a child profile from Parent Home, select “Start playtime”, then pick where you would like to play. Off You Play will suggest an age-appropriate activity using the preferences and time available.

Yes. Premium supports multiple child profiles, each with its own age-appropriate ideas, favourites and activity history.

Child Mode is the simplified play experience designed for children to follow. Account details, settings and purchases remain in Parent Mode and require the Parent PIN.

Tap the heart on an activity idea to save it for the selected child. Saved activities can be found from that child’s profile in Parent Mode.

Tap “Play audio” in the activity dock. You can pause, replay or continue reading the illustrated instructions on screen.

Use “Next step” as you progress, then “I’m finished” when the activity is complete. To leave the entire playtime session, tap the close button and confirm that you want to finish playtime.

No. Off You Play supports independent play, not unsupervised play. A parent or guardian is responsible for deciding whether each activity is suitable and what supervision is required.

The free experience includes the Activity of the Week. Premium unlocks unlimited personalised activities, multiple child profiles, favourites, playtime tracking and fresh additions every week.

If your store account is eligible, the app shows the exact introductory-offer duration before purchase. If you are not eligible, your selected Premium plan starts at the displayed local price. The store purchase sheet shows the final terms before you confirm.

Subscriptions are managed by the store used to purchase them. On iPhone or iPad, open Apple ID subscription settings. On Android, open Google Play subscriptions. Cancelling stops the next renewal; access normally continues until the end of the paid period.

Open Account & Settings in Parent Mode and select “Restore Purchases”. Make sure the device is signed in to the same Apple or Google account that originally purchased Premium.

This usually means the App Store or Google Play could not load the current product information. Check your internet connection, reopen the app and try again. If it continues, contact us with your device and app version.

No. Child profiles sit inside the grown-up’s account. Children do not sign in and do not manage subscriptions or settings.

On the Parent Gate screen, choose “Forgot PIN? Sign in again”. After confirming the parent account, you can create a new PIN.

Open Account & Settings in Parent Mode and choose “Delete account”. Follow the confirmation steps carefully. See the account deletion page for the data removed, limited retention exceptions and an email-request option. Account deletion is separate from cancelling an App Store or Google Play subscription.

Off You Play uses a nickname and age band to personalise activities. The profile flow does not ask for a child’s surname, photo, school, location or exact date of birth.

Check the device volume and silent-mode settings, confirm that audio is not being sent to Bluetooth headphones, and try the button again with an internet connection. Reopening the activity may also help.

Check that the device has a working internet connection and that the Apple or Google account is active on the device. Close and reopen the app before trying again. If sign-in still fails, contact support.

Rotate back to portrait orientation, close the keyboard if it is open and confirm that the device text size is not using an unsupported setting. Please send support a screenshot, device model and iOS or Android version so we can investigate.